Your privacy

01Who we are

Martha’s is operated by Riri’s Nails Limited, trading as Martha’s. We are responsible for your personal information.

Email: hello@marthas.world

Address: Unit 98, Upper Viaduct Level, Coal Drops Yard, London N1C 4DQ

02What information we collect

We collect information needed to manage your appointments and provide our services, including:

• Your name, contact details and booking history.
• Treatment records, preferences and relevant consultation information.
• Information about allergies or health conditions that may affect treatment safety.
• Payment and transaction records.
• Marketing preferences and communications with us.
• Basic website information, including device details and cookies, where applicable.

We usually collect this information directly from you, although someone booking on your behalf may provide your contact details.

03How we use your information

We use your information to:

• Manage bookings, provide treatments, process payments and send appointment reminders, under our contract with you.
• Maintain treatment records, respond to enquiries or complaints and protect our business, based on our legitimate interests.
• Meet legal and financial record-keeping obligations.
• Record relevant health or allergy information to assess treatment safety, where you have provided explicit consent.
• Send marketing communications or use identifiable promotional photographs where you have given consent.

You can withdraw consent or unsubscribe from marketing at any time by contacting us. If we cannot establish that a treatment is safe, we may need to adapt or decline it. We may also retain relevant records where necessary to establish, exercise or defend legal claims.

04How we protect and share your information

We use Zenoti to manage appointments and customer records. We may also share necessary information with trusted payment, website and technology providers, professional advisers or authorities where legally required.

We do not sell your personal information.

We take appropriate measures to protect your personal information and only share it with those who need access. Some of our service providers may process information outside the UK, in accordance with applicable data protection laws.

05How long we keep your information

We retain information only for as long as necessary.

• Treatment and consultation records: Generally seven years after your last treatment, or longer where required for legal claims, insurance obligations or applicable requirements.
• Financial records: Generally six years after your last treatment, in accordance with applicable tax and accounting requirements.
• Marketing preferences: Until you unsubscribe or the information is no longer needed. We may retain a minimal record of your opt-out.

Records relating to under-18s may be retained for longer where necessary.

Information that is no longer required is securely deleted or anonymised.

06Cookies

Our website may use cookies to support essential functionality and understand how visitors use our website. Where consent is required, we will ask for it before using non-essential cookies.

You can manage your preferences through our website’s cookie controls, where available, or your browser settings.

07Your rights

Under UK data protection law, you have rights relating to your personal information, including the right to request access, correction or deletion, object to certain uses, restrict processing and, where applicable, receive a portable copy.

You can withdraw consent where we rely on it. Some rights are subject to legal exceptions.

To make a request, contact hello@marthas.world.

If you have concerns about how we handle your information, you can also contact the Information Commissioner’s Office at ico.org.uk/make-a-complaint.

We may update this policy from time to time.